quality & complaints policy
Quality Policy Statement
It is the policy of Baller Event Services Ltd, to provide its customers with a high quality service. Baller Event Services is committed to providing high quality products, effective project management and outstanding customer service.
We endeavour to design and build events to meet and where appropriate exceed the tender specifications. This includes ensuring that we meet and exceed [any relevant industry-specific regulations or standards].
Furthermore it is our policy to continually improve our quality by monitoring, measuring and enhancing our Quality and Procedural System.
Implementation of the Quality Policy is the responsibility of every member of staff, starting with the Managing Director who take policy decisions which enable the correct action to be implemented throughout the organisation.
The Quality Policy has the full support of Senior Management and, together with Quality Assurance Procedures, ensures that activities are controlled in a manner compatible with achieving required service levels and obligations effectively. It is mandatory that all staff adhere to the procedures in order to achieve a consistent approach to Quality assurance.
Complaints Policy & Procedure
As a minimum standard, Baller Event Services Ltd will adhere to the respective Complaints Policy and Procedures for each contracted output for individual clients.
All complaints will be acknowledged in writing and followed up within 5 working days.
All complaints will be investigated and reported on by Hughes Productions Ltd personally.
Baller Event Services Ltd will adhere to the principles outlined by Baller Event Services Ltd .
A Right of Appeal exists and this will be liaised through the relevant Professional Body
